Refund policy

The customer has a 14-day exchange and return right according to the Finnish Consumer Protection Act. The return right applies only to unused and saleable products in their original packaging. Food items are not eligible for exchange or return (see Section 16 of Chapter 6 of the Consumer Protection Act).

Please include the following information with your return: Your name, address, email address, phone number, your bank account number and a copy of the order confirmation from Samples Coffee.

Return address:
Samples Coffee
Kiilatie 5, 02420 Kirkkonummi, Finland

We do not accept returns more than 14 days after delivery. Once the return is approved, the refund will be directly transferred to your account after the return is received and processed. In return and exchange cases, we will only reimburse the price of the returned or exchanged product. The customer is responsible for the shipping costs related to the order and return. If a product is lost during transportation, damaged, or the wrong product is delivered to the customer, the customer must immediately notify the error to hello@samplescoffee.com. Notification of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package is damaged during transportation, a complaint must be filed with the transportation company immediately.